Spa Recovery Bundle

Australian Orders

• FREE Shipping: On orders over $100 within Australia (some exclusions apply).
  
• Flat Rate Standard: $9.95 for all other orders (2-8 Business Days).
  
• Same-Day Dispatch: For orders received on business days before midday, we book collection that same day. Orders after midday are requested the following business day.
  

The Fine Print (No Jargon)

• Standard Post: Free shipping applies to standard post within Australia only.
  
• No PO Boxes: Our carriers can’t deliver to PO Boxes or Parcel Collect addresses. We need a physical address to get the goods to you.
  
• Signature Required: We require a signature on delivery for certain items because we’d hate for your gear to go on its own solo holiday.
  
• Public Holidays: Orders placed on Victorian public holidays will be dispatched the next business day.
  
• International: We aren’t shipping internationally right now, but we’ll let you know when that changes.
  

A Quick Heads-up While we move faster than a kid toward a waterslide, delivery times are approximate. We do our best to hit the early side of the window, but we can’t take responsibility for delays caused by unforeseen circumstances (like courier-sized hiccups).

Got Questions? Drop us a line at hello@loopym.com.au. Support on tap. Literally

Same Day Delivery Shipping

Get your gear fast, without the fuss. At Loopym, we know you’d rather be floating in the pool than waiting by the front gate for the delivery truck. Here is how we get your pool essentials from our shed to your deck chair with zero stress.

The "Need it Now" Same-Day Service

If you’re in an eligible postcode and the sun is beating down, we’ve got you covered.

• The Cut-off: Place your order by 12pm, Monday to Friday, to qualify for same-day dispatch.
  
• The Cost: Shipping is FREE on all orders over $100.
  
• Small Orders: For orders under $100, a flat shipping fee of $14.99 applies.
  
• Australia Only: We currently only ship within Australia - keeping it local for our fellow backyard legends.

Delivery Tracking & Updates

While we are all about that high-tech life, our delivery tracking is currently in "work-in-progress" mode. 

• Network Delivery: Because everything is delivered through our partner network, live tracking isn't available just yet.
  
• The Future is Fast: Don't worry, our team is working hard to integrate real-time tracking directly into the app so you can watch your chlorine's journey from your deck chair.

Delivery Timelines & Logistics

While our AI is smart, it can't conjure stock out of thin air.

• Out of Stock: If a supplier is temporarily out of stock, we will ship your items as soon as humanly possible.
  
• Standard Arrival for out of stock temporary items: If an order is out of stock it will land on your doorstep within 1–3 days of being placed.
  
• Smart Substitutions: We value getting you the right chemicals over the exact bag size. If you order 10kg of alkalinity and we're low on big bags, we might send 2x 5kg bags instead to ensure you aren't left high and dry.
  

Where We Can (and Can't) Go

We love a good backyard, but some spots are a bit too tricky for our delivery legends.

• Check Your Address: Addresses cannot be updated after purchase. Please double-check your details before hitting that button so your chlorine doesn't end up at your ex's place.
  
• No PO Boxes: We cannot ship to PO Boxes or Parcel Collect addresses. We need a physical spot to drop the goods.
  
• Ground Floor Only: We deliver to standard residential and commercial properties with ground-floor access.
  
• No High-Rises: Unfortunately, we cannot ship to high-rise apartments or any non-ground floor properties. Our drivers need to be able to drop and go so they can get back to helping other pool owners stay smug.
  

We're here to make pool life easy, not difficult. If something isn't quite right with your order, we're happy to help.

You have 30 days from receiving your order to request a return. To be eligible, items must be unused, unopened and in their original condition and packaging, and you'll need your proof of purchase. Bulky or heavy items can also be returned under the same conditions, however a 15% restocking fee applies.

To start a return, you can contact us via email at hello@loopym.com.au. If your return is accepted, we'll provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

We do not cover the cost of return shipping, unless the item is faulty, damaged, or we've sent you the wrong item. We recommend using a tracked postage service, as we're unable to take responsibility for returns lost in transit.

Exceptions / non-returnable items

For safety and quality reasons, chemicals are generally non-returnable, and opened chemicals cannot be returned. Returns of unopened chemicals are at our discretion, so please get in touch with us before sending them back.

We're unable to accept returns on gift cards, or on sale items unless they are faulty.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty claims

Warranty claims can be lodged through the Equipment section of the Loopym app, or by contacting us via email with your order number, a description of the issue, along with any photos or videos.

Exchanges

If you'd like to swap an item for something else, just get in touch and we'll be happy to organise the exchange for you. Exchanges follow the same conditions as returns, so the item will need to be unused, unopened and in its original condition and packaging, and the exchange requested within 30 days of receiving your order. Once your exchange has been approved, we'll let you know the next steps.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved. Approved refunds are made to your original payment method, less any restocking fee or shipping fee (if organise by us) for bulky or heavy items. Please note it can take some time for your bank or card provider to process the refund.

Contact us

If you have any questions about returns, refunds or warranty claims, please contact us at hello@loopym.com.au or call 0498 019 956.