Pool Water Balance Bundle

Shipping & Delivery: From Our Shed to Your Deck Chair

Stop wasting your Saturdays lugging heavy chemical drums from the pool shop. Whether you’re prepping for a backyard BBQ or clearing a "green swamp" surprise, we get your essentials delivered fast so you can get back to being the smug pool owner you were born to be.

The "Need it Now" Same-Day Collection

Not every product lives in the fast lane, but for the essentials that do, look for the "Same-Day Delivery" label. This service is specifically for local legends in eligible postcodes* who need their gear today.

• The Cut-off: Place your order by 12pm (Midday), Monday to Friday, to qualify for same-day dispatch.
• The Timing: Orders placed after 12pm, on weekends, or during public holidays will be delivered the very next business day.
• The Cost: Same-Day Delivery is FREE on orders over $100. For orders under $100, a flat fee of $24.99 applies.
• Australia Only: We currently only ship within Australia - keeping it local for our fellow backyard legends.

The Reality Check: Delays & Backorders

While our AI is smart, it hasn't mastered conjuring stock out of thin air or controlling the traffic. Same-day delivery is an aim, not a 100% guarantee. 

Backorders: High demand means certain products may occasionally be on backorder. If an item in your same-day order isn't on the shelf, we won't leave you hanging—we will contact you immediately to let you know the revised timeline.

Smart Substitutions: Chemistry Over Branding

We value your water balance over specific labels or bag sizes. To ensure we hit that same-day expectation and keep you swimming:

• Size Swaps: If you order a 10kg bag of alkalinity and we’re low on that specific SKU, we may send 2x 5kg bags instead.
• Brand Swaps: If the brand you ordered is out of stock, we may swap it for an available brand with the exact same chemical contents. Our priority is getting the right science into your water so you aren't left high and dry waiting for a specific package.

Delivery Tracking & Updates

We believe in transparency, even when the tech is still catching up to our speed.

• Same-Day Collection Tracking: Because these items are delivered through our specialised partner network to ensure they reach you today, live tracking isn't available just yet. We are working hard to integrate real-time tracking directly into the app so you can watch your chlorine's journey from your deck chair.
• Standard Shipping Tracking: For all other orders, you will receive a tracking number via email as soon as your gear is dispatched. You can follow your delivery’s progress directly through the Shop app or you can get updates on your order here.
  

Where We Can (and Can't) Go 

We love a good backyard, but some spots are a bit too tricky for our delivery legends when we're moving at light speed.

• Check Your Address: Addresses cannot be updated after purchase. Please double-check your details before hitting that button so your chlorine doesn't end up at your ex's place.
• No PO Boxes: We cannot ship to PO Boxes or Parcel Collect addresses. We need a physical spot to drop the goods.
• Ground Floor Only: We deliver to standard residential and commercial properties with ground-floor access.
• No High-Rises: Unfortunately, we cannot ship same-day orders to high-rise apartments or any non-ground floor properties. Our drivers need to be able to drop and go so they can get back to helping other pool owners stay smug.

Got Questions? Drop us a line at hello@loopym.com.au

We're here to make pool life easy, not difficult. If something isn't quite right with your order, we're happy to help.

You have 30 days from receiving your order to request a return. To be eligible, items must be unused, unopened and in their original condition and packaging, and you'll need your proof of purchase. Bulky or heavy items can also be returned under the same conditions, however a 15% restocking fee applies.

To start a return, you can contact us via email at hello@loopym.com.au. If your return is accepted, we'll provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

We do not cover the cost of return shipping, unless the item is faulty, damaged, or we've sent you the wrong item. We recommend using a tracked postage service, as we're unable to take responsibility for returns lost in transit.

Exceptions / non-returnable items

For safety and quality reasons, chemicals are generally non-returnable, and opened chemicals cannot be returned. Returns of unopened chemicals are at our discretion, so please get in touch with us before sending them back.

We're unable to accept returns on gift cards, or on sale items unless they are faulty.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty claims

Warranty claims can be lodged through the Equipment section of the Loopym app, or by contacting us via email with your order number, a description of the issue, along with any photos or videos.

Exchanges

If you'd like to swap an item for something else, just get in touch and we'll be happy to organise the exchange for you. Exchanges follow the same conditions as returns, so the item will need to be unused, unopened and in its original condition and packaging, and the exchange requested within 30 days of receiving your order. Once your exchange has been approved, we'll let you know the next steps.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved. Approved refunds are made to your original payment method, less any restocking fee or shipping fee (if organise by us) for bulky or heavy items. Please note it can take some time for your bank or card provider to process the refund.

Contact us

If you have any questions about returns, refunds or warranty claims, please contact us at hello@loopym.com.au or call 0498 019 956.